Was Malaysia Airlines' Decision To Text Families A Bad Idea?

By Zachary Rowell, in Other
6 years ago



Horrible idea!
No big deal!

As you all have probably heard by now. Families of the passengers of flight MH370 were sent the following text message yesterday morning...

"Malaysia Airlines deeply regrets that we have to assume beyond any reasonable doubt that MH370 has been lost and that none of those on board survived. As you will hear in the next hour from Malaysia’s Prime Minister, we must now accept all evidence suggests the plane went down in the Southern Indian Ocean."

Once word got out that Malaysia Airlines decided to notify families via text message, the whole world was outraged.

Many people believe it was insensitive. However, Malaysia Airlines told Sky News that the text message wasn't the only way they contacted families.

"Malaysia Airlines did not ONLY send an SMS. The message was conveyed to all families face to face by our top management at the hotels.

SMS and phone calls were made to those who are not in the hotels via our family support center. We wanted to ensure that families are informed via all channels."

So, what do you think? Was it it wrong? Or is the media just blowing it out of proportion?

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